Retail and Services training modules
Our retail and services category gathers DGERT-certified modules designed for shops, offices, customer service and services. They count towards the 40 hours of mandatory annual training required by Article 131 of the Portuguese Labour Code.
Work in this sector involves specific hazards such as prolonged postures, load handling, ergonomics and dealing with tense situations. Targeted training reduces accidents, protects workers and keeps the company compliant with ACT requirements.
Typical modules include workstation ergonomics, customer service, robbery prevention and first aid. Every module is delivered in e-learning, in-person or blended format, with legally valid digital certificates and progress reports ready for ACT inspections.
See the full DGERT module catalogue
Frequently asked questions
Are the Retail and Services modules certified by DGERT?
Yes. Every module is DGERT-certified and counts towards the 40 mandatory annual hours, with certificates accepted in ACT inspections.
Can these modules be taken online?
Yes. Retail and Services modules are available in e-learning, in-person or blended format, adapted to your team's availability.