PRP Apoio ao Cliente: Área Administrativa
Comércio e Serviços · 2h of training
Who is it for
Profissionais que contactem com clientes visando o atendimento e satisfação.
Objectives
Conhecer as especificidades do atendimento telefónico, apoio ao cliente e trabalho administrativo.
Course content
- PRP - Conceitos Gerais
- Riscos associados ao posto de trabalho
- Situações de Emergência e Primeiros Socorros
What it includes
- 100% asynchronous e-learning
- DGERT certificate valid for ACT
- 12 months of access
- PC, tablet and phone
See the full DGERT module catalogue
Frequently asked questions
Is the "PRP Apoio ao Cliente: Área Administrativa" module DGERT-certified?
Yes. It is developed and certified by Quirónprevención Portugal (a DGERT-certified entity) and the certificate is valid for the Authority for Working Conditions (ACT).
Does it count towards the 40 mandatory hours?
Yes. It counts towards the mandatory professional training hours under Article 131 of the Portuguese Labour Code.
Can it be taken online?
Yes. It is delivered 100% in e-learning, accessible from PC, tablet or phone, with access for 12 months.